Privacy Policy

Privacy Policy for Happy Paws Mart

Last Updated: May 25, 2026

At Happy Paws Mart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely through third-party payment providers)
  • Order history

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring website URLs
  • Cookies and tracking data

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional emails and marketing communications (with your consent where required)

3. Payment Information

We do not store or have direct access to your complete payment card information.

Payments are securely processed through trusted third-party payment providers. These providers handle payment data according to industry security standards and their own privacy policies.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Analyze website traffic
  • Improve website functionality
  • Deliver relevant advertisements

You can control cookies through your browser settings. Please note that disabling cookies may affect certain website features.

5. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send:

  • Promotions and discounts
  • Product updates
  • New arrivals
  • Special offers
  • Educational pet care content

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties that help us operate our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Marketing and email service providers
  • Analytics providers
  • Customer support platforms

These service providers are only authorized to use your information as necessary to provide services on our behalf.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Maintain business records
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed and stored in countries other than your country of residence. By using our website, you consent to the transfer of your information to jurisdictions that may have different data protection laws.

We take appropriate measures to protect your information when transferred internationally.

10. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability
  • Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

11. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate parental consent, we will take steps to delete that information promptly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

Any updates will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Happy Paws Mart

Email: contactus@happypawsmartsg.com

Contact Page: Website Contact Form

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM