Terms of Service

Terms of Service

Last Updated: May 25, 2026

Welcome to Happy Paws Mart. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Overview

Throughout the site, the terms "we," "us," and "our" refer to Happy Paws Mart. By visiting our website and/or purchasing products from us, you engage in our service and agree to be bound by these Terms of Service, including any additional policies referenced herein.

We reserve the right to update, modify, or replace any part of these Terms at any time. Continued use of the website following any changes constitutes acceptance of those changes.

2. Eligibility

By using this website, you represent that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • You will use the website in compliance with all applicable laws and regulations.

3. Products and Services

We strive to display our products, descriptions, images, and pricing as accurately as possible. However, we do not guarantee that product descriptions, images, pricing, or other content on the website are completely accurate, current, or error-free.

We reserve the right to:

  • Modify or discontinue products without notice.
  • Limit product quantities.
  • Refuse service to anyone for any reason.
  • Correct pricing or product information errors.

Product availability may change without prior notice.

4. Orders and Payments

When placing an order, you agree that:

  • All information provided is accurate and complete.
  • You are authorized to use the payment method provided.
  • Payment must be successfully processed before an order is fulfilled.

We reserve the right to refuse, cancel, or limit orders at our sole discretion, including orders that appear fraudulent or violate these Terms.

5. Pricing

All prices displayed on the website are listed in the applicable currency shown at checkout.

Prices may change without prior notice.

We reserve the right to correct pricing errors at any time. If an incorrect price has been displayed and an order has been placed, we may cancel the order and issue a full refund if necessary.

6. Shipping and Delivery

Shipping and delivery estimates are provided for convenience and are not guaranteed.

Delivery times may vary due to factors beyond our control, including:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • High shipping volumes

Additional information can be found in our Shipping Policy.

7. Returns and Refunds

Returns and refunds are subject to our Refund Policy.

Customers should review the Refund Policy before making a purchase.

We reserve the right to deny refund requests that do not meet the conditions outlined in our Refund Policy.

8. User Accounts

If you create an account on our website, you are responsible for:

  • Maintaining the confidentiality of your login credentials
  • Restricting access to your account
  • All activities that occur under your account

You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

9. Prohibited Uses

You agree not to use the website:

  • For unlawful purposes
  • To violate any laws or regulations
  • To infringe upon intellectual property rights
  • To transmit harmful code, viruses, or malware
  • To collect personal information without authorization
  • To interfere with the website's operation or security
  • To engage in fraudulent or deceptive activities

Violation of these provisions may result in immediate termination of access to our services.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Videos
  • Text
  • Website design elements

is the property of Happy Paws Mart or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without prior written permission.

11. Third-Party Services and Links

Our website may contain links to third-party websites, applications, or services.

We do not control and are not responsible for:

  • Third-party content
  • Privacy practices
  • Products or services offered by third parties

Your interactions with third-party websites are governed by their respective terms and policies.

12. Disclaimer of Warranties

The website and all products and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Happy Paws Mart disclaims all warranties, whether express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Continuous or error-free operation

We do not guarantee that the website will always be secure, uninterrupted, or free from errors.

13. Limitation of Liability

To the maximum extent permitted by law, Happy Paws Mart, its owners, employees, affiliates, suppliers, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the website
  • Purchase or use of products
  • Delayed or failed deliveries
  • Service interruptions
  • Data loss
  • Unauthorized account access

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Happy Paws Mart and its affiliates, officers, employees, and partners from any claims, damages, liabilities, costs, and expenses arising from:

  • Your violation of these Terms
  • Your misuse of the website
  • Your violation of any law or third-party rights

15. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Termination

We reserve the right to suspend, restrict, or terminate your access to the website at any time without prior notice if we believe you have violated these Terms or engaged in conduct harmful to our business or other users.

17. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in the jurisdiction where Happy Paws Mart operates, without regard to conflict of law principles.

18. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and Happy Paws Mart regarding the use of our website and services.

20. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Happy Paws Mart

Email: contactus@happypawsmartsg.com

Customer Support: Available through our website contact form

Response Time: Within 24–48 business hours